Privacy Policy
Effective Date: June 25, 2026
NEXPAY respects your privacy. This Privacy Policy explains how NEXPAY collects, uses, shares, and protects information in connection with our website, payroll services, customer support, and SMS messaging program.
Company Information
NEXPAY
4835 S Jackson Rd
Edinburg, TX 78539
Phone: 956-994-1800
Email: support@nexpay.com
Website: https://www.nexpay.com
Information We Collect
NEXPAY may collect information that clients, authorized payroll contacts, employees, website visitors, or other users provide directly to us, including:
- Name
- Business name
- Job title
- Mailing address
- Email address
- Phone number
- Mobile phone number
- Account information
- Payroll service information
- Support request information
- Communications with NEXPAY
Because NEXPAY provides payroll services, we may also collect payroll-related information necessary to provide services to our clients. This may include employee payroll records, tax-related information, timekeeping data, direct deposit information, employment-related information, and other information required to process payroll, provide payroll support, and meet legal or compliance obligations.
How We Collect Information
NEXPAY may collect information when you:
- Visit our website
- Submit a contact form
- Request information about our services
- Become a client
- Use our payroll services
- Communicate with our support team
- Provide information during onboarding or account setup
- Opt in to receive SMS messages
- Communicate with us by phone, email, text message, or other methods
How We Use Information
NEXPAY may use information to:
- Provide payroll services
- Process payroll-related information
- Communicate with clients, authorized payroll contacts, employees, and users
- Send payroll processing reminders
- Send payroll approval notices
- Send timekeeping reminders
- Send onboarding reminders
- Send direct deposit or payroll status updates
- Send tax document availability notices
- Respond to support requests
- Maintain account records
- Improve our services
- Protect the security and integrity of our systems
- Comply with legal, tax, payroll, audit, and regulatory obligations
- Enforce our agreements and policies
SMS Messaging
If you opt in to receive SMS messages from NEXPAY, we may use your mobile phone number to send text messages related to NEXPAY payroll services.
SMS messages may include payroll processing reminders, payroll approval notices, timekeeping reminders, onboarding reminders, direct deposit or payroll status updates, tax document availability notices, service updates, and customer support follow-ups.
Message frequency may vary. Message and data rates may apply. You may reply HELP for help or STOP to opt out at any time.
SMS consent is not a condition of purchase.
No Sharing of SMS Consent for Marketing
NEXPAY does not sell, rent, or share mobile phone numbers or SMS opt-in consent information with third parties or affiliates for their marketing or promotional purposes.
Mobile information obtained through SMS opt-in will not be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared with any third party except as necessary to provide messaging services, comply with law, protect rights or security, or operate NEXPAY’s services.
How We Share Information
NEXPAY may share information with trusted service providers that help us operate our business and provide payroll services. These may include payroll processing providers, tax filing providers, banking or payment processors, customer support platforms, IT service providers, hosting providers, security providers, and SMS or communications service providers.
These service providers may use information only as needed to provide services to NEXPAY or as required by law.
NEXPAY may also disclose information when necessary to:
- Comply with applicable law, regulation, legal process, or government request
- Provide payroll, tax, banking, or compliance services
- Enforce agreements and policies
- Detect, prevent, or respond to fraud, abuse, or security issues
- Protect the rights, property, or safety of NEXPAY, our clients, users, employees, or others
- Complete a business transaction, such as a merger, acquisition, financing, reorganization, or sale of assets
Cookies and Website Technologies
NEXPAY’s website may use cookies or similar technologies to support website functionality, improve user experience, analyze website traffic, and maintain security.
Cookies are small files stored on your device by your browser. You may adjust your browser settings to block or delete cookies. Some website features may not function properly if cookies are disabled.
Website Contact Forms
If you submit information through a contact form on our website, NEXPAY may collect the information you provide, such as your name, business name, email address, phone number, and message content. We use this information to respond to your request, provide support, communicate with you, and offer information about our services.
Analytics
NEXPAY may use analytics tools to understand website traffic, improve website performance, and better understand how visitors interact with our website. Analytics information may include browser type, device type, pages visited, time spent on pages, referring websites, and general location information.
Embedded Content and Third-Party Links
Our website may contain embedded content or links to third-party websites, such as maps, videos, articles, or other resources. Embedded content from third-party websites behaves as if you visited those websites directly.
Third-party websites may collect information, use cookies, or track your interaction with their content. NEXPAY is not responsible for the privacy practices, security, or content of third-party websites.
Data Security
NEXPAY uses reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.
No system or method of transmission is completely secure. Users are responsible for protecting their account credentials and notifying NEXPAY of any suspected unauthorized access.
Data Retention
NEXPAY retains information for as long as necessary to provide services, maintain business records, comply with legal, tax, payroll, audit, and regulatory obligations, resolve disputes, and enforce agreements.
Your Choices
You may contact NEXPAY to request updates or corrections to your information.
You may opt out of SMS messages at any time by replying STOP to any NEXPAY text message. After opting out, you may receive one confirmation message. You may reply START to opt back in where supported.
For SMS help, reply HELP or contact NEXPAY Support at 956-994-1800 or support@nexpay.com.
Children’s Privacy
NEXPAY’s services are intended for businesses, clients, authorized users, and employees in connection with payroll services. NEXPAY does not knowingly collect personal information from children under 13 through its website or SMS messaging program.
Changes to This Privacy Policy
NEXPAY may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Contact Us
For questions about this Privacy Policy or NEXPAY’s privacy practices, contact:
Recent Comments